- Shipping methods and delivery time
There are 2 shipping methods: Regular registered airmail and Express mail. All products are shipped from Thailand.
In-stock items: dispatch within 1-2 working days. Customized/Made-to-order/Out-of-stock items: dispatch within 10-20 days (production time needed)
Shipping Method Delivery time (after dispatch) Regular registered airmail 2-3 weeks to US, UK, Australia, Germany, Japan, etc.
2-4 weeks to Ireland, France, Italy, Spain, etc.
3-12 weeks to Canada, Brazil (Delay due to internal processes of Post)
3-7 weeks to Argentina, Peru, etc.
3-9 weeks to Russia (Delay due to internal processes of Russian Post)
Express mail by DHL/UPS/FedEx 3-5 business days to most countries Express mail by EMS 3-7 business days to most countries
7-30 days to Russia (Delay due to internal processes of Russian Post)
* Security check/customs processes can delay the delivery. Also, in some period of the year such as November and December delivery time will be longer. Please understand that it is beyond our control.
- Change before shipping
If all the items you order are in stock, it's not possible to make any change as we normally dispatch your order immediately. For an order with some made-to-order/customized items, changing is sometimes possible within the first 48 hours. However, if the production of the items has been started, changing is not possible. Therefore, before submitting your order, please make sure that your order are correct.
- Exchange/Return policy
You can exchange/return the standard product within 7 days of receipt. The exchange/return product must be in its original condition, new, unused, unwashed. A refund excluding shipping cost will be issued after we receive the returned product in original condition. The buyer is responsible for postal and other charges of returned products.
Customized/personalized products are not allowed to exchange/return.
Refund will be made as in-store credit which can be used to purchase any items on our website. If customers need a refund through Paypal, we can do so with 4.5% deduction as a payment transaction fee.
- Customs - Import duty/Tax
Parcels are declared as gifts. In case there are any import duty or tax , buyers are responsible for them. Import duties sometimes can be negotiated or appealed. Please contact customs office of your countries for more information regarding the rate.
- Unclaimed/refused parcel
If your parcel returns to us with some reasons e.g. wrong shipping address, unclaimed by addressee, refused by addressee, etc, we can resend the parcel with a charge. In case the parcel gets lost on the way back, it can not be processed further. No refund will be issued in all cases.