| Frequency Asked Questions |
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| 1. What are the payment methods you accept? |
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| We accept Paypal, Western Union, and Moneygram. |
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| 2. Do you have stock? |
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Most of our pre-designed gear are in stock and ready to ship. We update our inventory level every 24 hours
and you can check the availability of each product through its product detail page.
** We reserve the items you purchase once we receive your payment.
An in-stock item can be dispatched within 24-48 hours.
A customized/made-to-order item can be dispatched within 10-20 days.
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| 3. How long does delivery take? |
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For standard shipping method, we ship from Thailand via Registered Airmail which normally takes 1-3 weeks to most countries including the United States, England, Canada, Ireland, Japan, and Australia.
For France, Germany, Belgium,and Italy, delivery time varies often. Delivery may take upto 1-8 weeks, depending on how strict of customs process at that time.
For Brazil delivery may take upto 3-8 weeks.
For express shipping method, we ship via EMS (express mail service) which usually takes 4-7 business days to most countries.
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| 4. Can you ship to my country/location? How much is the shipping cost to my address? |
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Yes, we ship our products worldwide. Shipping rate is calculated automatically when you put an item into your shopping cart.
Shipping cost for the standard shipping method is the same rate for all countries/locations.
Express shipping rate depends on weight and destination countries
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| 5. Will I get some discounts on shipping when purchasing multiple items? |
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Yes, you will save shipping cost when buying multiple items. The shipping cost will be reduced when you buy more than one item.
The shipping cost is calculated automatically and shown in your shopping cart. .
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| 6. How can I select a size that fits me? |
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Please consult our size-guide page at size guide page.
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| 7. I may place a large order. Can you offer a special whoelsale price? |
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Wholesale lots are welcome. we can offer good deal. Please contact us for more detail.
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| 8. I have forgotten my password. What can I do? |
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Please visit our password recovery page. Enter your email address and we will sent your information regarding your account.
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| 9. I have a promo coupon code. Where can I use it? |
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A coupon code can be used during you're checking out.
On the order review page (the last page before you submit your order), there is a box where you can put your coupon in.
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| 10. I don't receive any emai or reply from MuayThaiFactory.com. Why? and What can I do? |
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We make every effort to respond to all customer service inquiries within 2 business days. If you don't receive our emails,
please do check the BULK/SPAM folder. Sometimes, free email services like YAHOO! and HOTMAIL sort our emails incorrectly as SPAM.
To ensure that you will not miss our emails, please follow the below instruction:
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Use Yahoo! email?
If you use
Yahoo! email, please follow the below instruction to whitelist our email address so that you will not miss our emails.
(Sometimes, Yahoo sorts our emails incorrectly as SPAM.)
- Open your Yahoo mailbox.
- Click Options (usually Upper Right Corner)
- Click Filters (Middle Column)
- Click Add Filter
- In the filter name box, type MuayThaiFactory
- In the top row, labeled From header, make sure contains is selected in the pull-down menu.
- Click in the text box next to that pull-down menu, enter service@muaythaifactory.com
- At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
- Click the Add Filter button again.
Thank you for whitelisting
MuayThaiFactory.com.
Use HOTMAIL email?
If you are using
Hotmail, you can ensure that our emails are delivered to your Inbox by adding our "
From" address to your
Safe List.
Here's how:
- Click the Options link (upper right of screen).
- Click on the Mail link (left column)
- Click on Junk E-Mail Protection (first link).
- Click on Junk E-Mail Filter (first link).
- From the selection list,choose Enhanced, then click OK.
- Click on Safe List. (the fifth link down from top)
- In the space Type an address or domain:, enter MuayThaiFactory.com
- Click the Add button.
Thank you for whitelisting
MuayThaiFactory.com.
